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Service Delivery Manager - Derivatives, Support,

This job is no longer available

Recruiter
Harrington Starr
Posted
24 July 2014
Closes
21 August 2014
Ref
MST-SrDeskMan
Contact
Melissa St Hill
Function
Contract Type
Hours
Salary
Negotiable

Further information

Service Delivery Manager - (Derivatives, Support, Financial Services)

Service Delivery Manager - (Derivatives, Support, Manager, Service Delivery, Vendor, Investment Banking, Buy Side, Sell Side, Electronic Trading, Financial Services, London)

An award-winning and global software vendor who provide cutting edge technologies to both the Buy and Sell side arenas are on the lookout for a Service Delivery Manager (Derivatives, Support, Financial Services) who has extensive Derivatives knowledge.

The role will be a key hire, as the Service Delivery Manager (Derivatives, Support, Financial Services) will work within the business to facilitate and support how service is delivered and perceived by existing clients as you will be the first point of contact for any delivery of service. The role will require you to work very closely with other teams within the business in order to provide the best possible experience of service; having concentrated support from the service delivery teams within the business.

The main scope of the role for the Service Delivery Manager (Derivatives, Support, Financial Services) will include but is not limited to:

- Owning and presenting overall service that is delivered to the client as well as perceptions of service (this will include delivery of upgrades, maintenance, new services and any change requests that need to be made)

- Maintaining relationship management with existing clients' business; ranging from head traders, operations, compliance, support and technology

- Ensuring effective and structure communication occurs with customers, including meetings being well documented and any actions dealt with according to expected standards

- Having ownership of customer planning and prioritisation

- Owning and maintenance of production services whilst holding regular service reviews accordingly

In order to be considered for the role of the Service Delivery Manager - (Derivatives, Support, Manager, Service Delivery, Vendor, Investment Banking, Buy Side, Sell Side, Electronic Trading, Financial Services, London) the following is necessary:

- Strong business knowledge around Derivatives (essential)

- Proven track record of service delivery management within another organisation

- Impeccable communication skills across the board with strong demonstrable interpersonal skills

- Experience of having managed business critical production services for clients

- A good level of technical capability - being able to explain technical concepts to non-technical clients

This is a very exciting role which will allow you to enter a leading firm within Financial Services that has global recognition and respect - allowing you access to the finest technologies within the industry. You will also have the opportunity to review and steer the progression of your career according to performance, timing and business need to an extent. There is a lot of responsibility within the role and you will have a voice within the business to express how things can be improved within the department.

Interviews will be happening immediately, so please do not hesitate in calling Melissa at Harrington Starr.

Service Delivery Manager - (Derivatives, Support, Manager, Service Delivery, Vendor, Investment Banking, Buy Side, Sell Side, Electronic Trading, Financial Services, London)

Harrington Starr