Application Support Analyst (SQL, Incident Management, SLAs)

Kent
£34000 - £37000 Per Annum + excellent benefits
04 Aug 2014
01 Sep 2014
CWFH.AppSup.July14
Felicity Handley
IT
Permanent
Full Time
Application Support Analyst (SQL, Incident Management, SLAs)

Great opportunity for an Application Support Analyst with experience dealing with SQL databases and incident and problem management of queries to join a well-respected company based in Kent. You will have full knowledge of SQL 2008 and preferably some experience of SQL 2012 and the ability to analyse data tables and find root causes of issues.

Key responsibilities for the Application Support Analyst:
• Incident Management and Problem Management using tools to investigate, diagnose and, propose the most appropriate solution
• Identify the root cause of problems in data tables
• Prevention of repeat incidents
• Walk through solutions with customers
• 35 hour week with a 24/7 on-call rota - 1 in 3 weeks paid overtime with remote access

Key skills and experience for the Application Support Analyst:
• Strong SQL 2008 skills and preferably some SQL 2012 experience
• Experience of working with a ticketing system
• Ability to work to strict SLAs
• Excellent communication skills
• Flexible work attitude

This is an excellent opportunity for an enthusiastic Application Support Analyst to join a friendly and credible organisation that will offer great quality of work and a rewarding career path. To discuss your suitability for this role further, please call Felicity Handley on 01293 817640.

Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only.