Network Support Engineer / Network Operations Engineer

Bracknell, Berkshire / High Wycombe, Buckinghamshire / Leatherhead, Surrey / Woking, Surrey
£20 - 35k (DOE)
06 Aug 2014
06 Sep 2014
RF-GCE638A
Permanent
Full Time

Network Support Engineer / Network Operations Engineer

A Network Support Engineer / Network Operations Engineer is needed to join an international, award winning systems integrator and managed service provider who work with clients in over 40 countries across 5 continents.

With operations in London, Surrey, Hong Kong and New York this global reseller employ over 100 people worldwide and have significant growth plans for the next 12 months. Founded in 2000, they partner with major vendors such as Cisco (gold partner), Microsoft and VMWare to design and deliver networking hardware, software and 24/7 managed systems to their customers.

Reporting to the Service Centre Manager, you will join as a Network Support Engineer / Network Operations Engineer providing 1st / 2nd line support to customers via phone and email. As part of an expanding network operations team, expect to provide support across a variety of Cisco products in the unified communications or security sectors (depending on your previous experience).

To qualify… We are looking for a flexible (expect to work early, mid and late rotas) Network Support Engineer / Network Operations Engineer or similar who can demonstrate:

  • A CCNA - Voice OR CCNA - Security certificate depending on which sector you wish to join;
  • Excellent customer-facing skills;
  • Good communication skills – both written and verbal;
  • Experience in a help-desk environment;
  • Experience working to SLAs;
  • Knowledge of troubleshooting voice quality issues;
  • Use off SNMP-based Network Management systems and troubleshooting tools;
  • Previous experience working on Cisco UC applications such as Call Manager, UNITY, UCCX and Presence.

Based in Leatherhead, this is a fantastic opportunity for a Network Support Engineer / Network Operations Engineer to join a rapidly growing and well established company. Expect a highly competitive salary and a great stepping stone into the network consultancy team. Get in touch…

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