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Travel question

Do I need to renew my Esta when travelling to the US?

Have a question? Ask our expert Simon Calder

Friday 18 January 2019 16:19 GMT
Comments
Airlines and travel companies could do more to communicate this vital information
Airlines and travel companies could do more to communicate this vital information

Q We have just learnt a very expensive lesson and we want to try to stop it happening to others by publicising the problem. We were denied boarding our flight to Florida at Gatwick and consequently missed our cruise because of an issue with my husband's Esta [the form to determine eligibility to visit the US]. He was issued with it less than two years ago but renewed his passport six months ago. We had no idea that you have to renew the Esta as well.

We think that the airlines and travel companies could mostly prevent this happening by reminding their clients maybe one week before they travel to the US about the issue. Could you please help to facilitate this?

Name withheld

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